Frequently Asked Questions
What people usually ask us before getting started.
General
Do I need to install special hardware?
Only a low-cost smart relay at the gate. VisitorPro is a smartphone-based intercom: visitors use their own phone, residents answer on theirs, and guards use a tablet or PC. No cameras or intercom panels to buy. You buy the relay (currently the Shelly 1 Mini Gen4) and your own electrician installs it. Shelly 1 Mini Gen4 on shelly.com
Does the visitor need to install an app?
No. Visitors scan the QR code at the gate with their phone camera, and everything happens in the browser. The app is only for residents. The QR flow is available at entrances with a smart relay; elsewhere, the guard registers visitors on the tablet.
Does it work for office parks and free-trade zones?
Yes. Beyond gated communities, VisitorPro is used in office parks and free-trade zones on the same platform.
Intercom
How does the video intercom work?
The visitor calls from the gate's QR page. The resident's iPhone rings like a regular call, even when locked; on Android it arrives as a notification. They see each other on video, and the resident taps Authorize entry.
How does a resident clear a guest?
Three ways: share a PIN, pre-clear the visit in the app, or answer the gate's video call and tap Authorize entry.
ID scanning
What happens to the visitor's ID photo?
VisitorPro reads the document type, country, number and name for the visit log. The photo is encrypted, kept only for the visit, and deleted from our servers within 2 hours. The visitor can choose to save their ID on their own phone for 90 days.
Gate & hardware
Do you sell or install the relay?
No. We don't sell or install hardware. We only support hardware certified to work with VisitorPro, currently the Shelly 1 Mini Gen4. You buy the relay and your own electrician installs it. Shelly 1 Mini Gen4 on shelly.com
Which relay do I need to open the gate automatically?
VisitorPro works with the Shelly 1 Mini Gen4 smart relay, the hardware certified to work with VisitorPro. Your electrician connects it alongside the open button of your gate motor, and it needs Wi-Fi at the gate. Shelly 1 Mini Gen4 on shelly.com
What if I don't install a relay?
Without a relay, the self-service QR flow (video intercom and ID scanning from the visitor's phone) isn't available at that entrance. Guards keep registering visitors on the tablet, and residents still get notifications and can share PINs.
Does the gate's own button still work?
Yes. The relay is installed alongside it, so the existing button keeps working as before.
What if the guard is busy?
At an entrance with a smart relay, visitors with a resident's PIN or approval open the gate from their phone, so your guard can focus on everything else.
Guards & security
What happens with people who shouldn't be let in?
You can add them to the ban list. If they try to enter, the guard gets an instant alert.
Is it hard for guards to learn?
No training required. PIN entry is instant, and searching by name or plate is simple.
Pricing
How much does it cost?
Pricing is $0.50 USD per property per month plus tax, with no contracts. The intercom, ID scanning and self-service gate are included. The Shelly relay for the gate is bought separately.
How do I get started?
You can sign up online or request a demo. Your account is ready to use in no time.